What should I do if I am not happy with a cleaning service in Dubai?

If a cleaning service in Dubai does not meet expectations, raise it immediately and in writing. Reputable companies offer a re-clean guarantee — typically a free return visit within 24–48 hours to fix missed areas. Take photos of any problem spots, send them to the company with a brief explanation, and request a specific time for the re-clean. If the issue is more serious (damage to property, missing items, unprofessional behaviour), escalate to the company manager, request a copy of the public liability insurance certificate, and file a written claim.

Key details for Dubai residents

Damaged items should be paid for under the company's insurance. If the issue is not resolved, you can raise a formal complaint with the Dubai Department of Economy and Tourism (DET) consumer protection unit, which regulates trade-licensed businesses. Reviews on Google and similar platforms also create accountability. Avoid escalating to unsponsored freelancers — there is no licence, no insurance and no formal recourse.